Our office is located in Daytona Beach at the corner of Dunn Avenue and Clyde Morris Blvd. , just north of Halifax Medical Center. We are at 500 Health Blvd. in the Volusia Medical Park.
What are your hours?
Our office hours are 8:30am - 4:30pm Monday - Thursday. Our telephones are answered from 8:30 a.m. to 4 p.m. Monday through Thursday and 8:30 a.m. to 1 p.m. on Friday. Appointments are required; we do not accept walk-ins.
What is your Fax Number?
Our fax number is 386-252-4477
How do I reach a doctor after hours for an emergency?
We provide an answering service for our after hours and lunch hour phone coverage. Please leave a message and we will return your call during regular business hours. If you have an emergency call 911 or go to the nearest hospital.
What hospital does VOG use?
We have privileges at Florida Hospital Memorial Medical Center.
Are the VOG physicians/nurse practitioner board certified?
What does that mean? Yes, our physicians are board certified or board eligible by the American Board of Obstetrics and Gynecology . This means that they have ongoing written examinations and educational credits in their field. The intent of the certification of physicians is to provide assurance to the public that those certified by this board have successfully completed an approved training program and an evaluation process assessing their ability to provide quality patient care in the specialty. Dr.Tapia, Dr.Desai , Dr. Robertson are all board certified. Dr. Bagwell is board eligible and will test in 2016 per the A.B.O.G. protocol. Our board’s website is www.abog.org
Will my doctor deliver my baby?
Our physicians do their best to be there for your delivery. As you know physicians can not be on call constantly. Our 4 physicians share after hours call, therefore, if you deliver after hours you may see one of your doctor’s partners. We occasionally cross-cover with Dr. John White, one of our well established colleagues.
Are all of your physicians female?
Dr. Tapia and Dr. Bagwell and Shelley Welch are female. Dr. Desai and Dr. Robertson are our male physicians.
I need a copy of my medical records, what do I do?
You may download our release of medical records information form, complete it and fax it to our office. There may be a fee associated with this request.
Does VOG use midwives?
No we do not.
What lab does VOG use?
We use Bernhardt Laboratories/Aurora Diagnostics exclusively.
Where should I get a mammogram?
There are several good options for mammogram services. Twin Lakes, Port Orange Imaging, Florida Hospital Imaging and Palm Coast Imaging to name a few. If this is not your first mammogram, the best advice is to go where your last mammogram was done. However if you can’t or would like to go elsewhere, have your previous mammogram films sent over to the place of your choice so a comparison of past and present films can be done. All facilities will require an order and they will then send the results directly to us.
When will I get my lab results?
That depends on the type of test you had done. Some types of pathology take longer than others. Ask your doctor or a staff member how and when you can expect to receive your lab results.
Can I schedule an appointment online?
No, we do not offer online appointment scheduling. Please call the office at 386-252-5858 for all of your scheduling needs.
I want to make an appointment but don’t know which doctor to pick?
This is strictly a matter of choice. If you have not had one of our doctors recommended to you, go to our About Us page. Read about each physician and see who may best suit you. You are welcome to call and ask for additional information on our physicians if you wish.
I have questions about my ultrasound appointment?
You may reach our ultrasound department at 252-5858 ext. 7005
Billing Related Questions
Do you accept credit cards or debit card?
Yes, we do accept credit and debit cards.
We accept Visa, Mastercard, Discover, & American Express. We also accept “Flex” cards, which have recently become very popular.
I have no insurance. How much will my visit cost and when am I expected to pay?
If you call us prior to your visit and let us know why you are coming in, we can ESTIMATE the cost of your visit. We can not guarantee any fees until after you have had your appointment. Payment is expected at the time of service.
I have a question about my bill from VOG?
Call our billing office at 252-5858 ext. 7002 and speak to any patient account representative.
Do you make payment arrangements?
Payment is expected at the time of service. Payment arrangements may be an option in special cases. You may contact our billing office at 252-5858 ext. 7002 to discuss. We also accept payments made with CareCredit. CareCredit is a financial lending establishment. For more details please visit their website www.carecredit.com
What insurance plans do you accept?
We accept most HMO and PPO plans. To verify please call our office at 386-252-5858 .
What does ‘in-network’ or ‘out of network’ mean?
HMO and PPO plans generally have provider books or lists that show you which doctors are in network for your plan (meaning which doctors have contracts with your insurance plan). By choosing a provider from your insurance list, you will obtain the highest benefit your policy offers. If you choose to see an out-of-network physician (one that does not appear on their list) generally the benefit is less (maybe none), meaning higher patient financial responsibility. Every insurance is different, so we encourage you to check your insurance before your appointment.
Will my insurance pay for my visit?
Only your insurance company can answer that. We make every effort to verify you benefits prior to your visit and ask that you do the same so that you are informed of your coverage.
What is a ‘global fee’?
Global fee is a term used to describe how most insurance companies require that we bill for your maternity care. This global fee includes all of your routine prenatal visits, the delivery and a postpartum follow up visit. Lab work, ultrasounds, hospital visits, all hospital charges, circumcision, etc. are not part of the global fee and are billed seperately.
What is an ‘ob deposit’ or ‘surgery deposit’?
An OB Deposit is the amount estimated to be ‘your portion’ of your maternity care with our office. It is paid at the beginning of the pregnancy and held as a deposit until the delivery and any other claims are paid. At that time, the deposit is applied to your remaining balance (according to your insurance company), then you will either be refunded or billed the difference. A Surgery Deposit is the amount estimated to be ‘your portion’ of an upcoming surgical procedure. It is paid prior to surgery and held until your surgery claim has been paid. The deposit is then applied to the remaining balance (according to your insurance company), then you will either be refunded or billed the difference.
What is a Deductible?
A deductible is a predetermined amount of money (by the insurance company) that a patient pays out of pocket before the insurance company is responsible for any benefit payment.
What is Co-insurance?
Co-insurance is when the insured shared the cost of a medical claim up to a certain amount. For example, many companies offer plans that pay claims at 80%. This means that the patient would pay 20% of the claim.
What is a ‘Co-pay’?
Generally, this is a set amount of money (by the insurance) that an insured patient pays at each visit.
Does VOG accept Medicaid?
Yes, but for pregnant patients only. We accept straight pregnancy Medicaid, United Healthcare Medicaid, and Molina We do not accept other managed care plans. We do not see gyn patients with Medicaid insurance.
Does VOG accept Medicare?
Most doctors are accepting Medicare on new and existing patients.
What is a ‘contracted fee’?
A contracted fee is a term used by an insurance company to refer to a dollar amount that a physician can collect for a specific service. This amount has been agreed upon by the insurance company and the physician. for example, VOG may bill $50 for a particular procedure, but for XYZ insurance company the contracted fee is $40. This means that $10 is ‘not allowed’ and therefore not collectible; the maximum amount we can collect is $40.
Will VOG file my insurance claim for me?
VOG will file your claim if we are ‘on the insurance plan’. Meaning we are ‘in-network’ or ‘contracted’ with the insurance company.
Will VOG file my secondary insurance?
We do not file secondary insurances.
Appointments are required; we do not accept walk-ins. Please call us to schedule your appointment.
500 Health Blvd. Daytona Beach, FL 32114
8:30am – 4:30pmMonday – Thursday
Closed for lunch Monday through Thursday 11:30 am to 1:00 p.m.
8:30 a.m. to 4 p.m. Monday through Thursday 8:30 a.m. to 1 p.m. on Friday