THE RESULTS ARE IN…THANK YOU :)
We just wanted to share with you the latest patient satisfaction surveys. As you know if you register an email account with us, you are sent an optional survey to rate our services.
Our overall Practice Score is determined by combining scores for the following questions: courtesy of the person who took your call / receptionist, helpfulness of the staff who assisted you with billing or insurance, caring and concern of the nurses or medical assistants, neat and clean office, comfort while waiting, privacy, ease of making an appointment, appointment available within a reasonable amount of time, efficiency of the check-in process, hours practice is open,
prompt return of calls, ability to obtain prescription refills, test results received within a reasonable amount of time, time in waiting room, time in exam room, and referral likelihood.
Our individual physician scores are determined by combining scores for the following questions: does your doctor listen to you, spend enough time with you, is friendly and courteous, answer your questions, explain things in a way you can understand.
Our patient response rate was 28% of those surveyed. Average for our neighboring practices was 18%. Almost 400 surveys were reviewed for the last quarter.
And here’s the scoop. Our scores were compared to 102 other practices throughout Florida and our practice ranked in the top 8 percent of all of them. Our individual practice scores were in the top four percent!
We of course are well aware that we have areas to improve upon…paperwork upon checking in was an subject of patient concern, wait times for appointments, and some “people skills” issues were brought up as well. We want to assure our existing as well as our potential new patients that we are working on these issues.
Once again thank you for taking the time out of your busy lives to help us with the surveys. We strive for continued improvement and we cannot do it without you